Terms & Conditions

1. About Garden-Runner

Garden-Runner ("we", "us", "the platform") is an online marketplace that connects private customers ("Customers") with independent gardening professionals ("Gardeners"). Garden-Runner is not a gardening company, employer, agent, or insurer of any Gardener. Garden-Runner only provides the technology that allows Customers and Gardeners to find each other, agree on a job and handle payments.

2. Acceptance of these Terms

By creating an account you confirm that you have read, understood and accept these Terms & Conditions in full. Acceptance is recorded with a date and time stamp and is kept as proof for the entire lifetime of your account. You must accept the Terms to register; if you do not accept them you may not use the platform.

3. Independent contractors — no employment

Every Gardener acts as an independent professional, in their own name and for their own account, with their own VAT number, insurance and tools. There is no employment relationship, partnership, joint venture or agency between Garden-Runner and any Gardener or Customer. The contract for the actual gardening work is concluded directly between the Customer and the Gardener.

4. No liability for damage, injury or accidents

To the fullest extent permitted by law, Garden-Runner is not responsible and cannot be held liable for any direct, indirect, incidental, consequential, special or punitive damage of any kind that arises out of or in connection with a job booked through the platform, including but not limited to:

• Personal injury, illness, accident or death of any person;
• Damage to plants, lawns, trees, irrigation, fences, buildings, vehicles, pets or any other property;
• Theft, loss or disappearance of items at the job site;
• Late, incomplete, defective or unsatisfactory work performed by a Gardener;
• Misuse of equipment, chemicals, machinery or vehicles by a Gardener or a Customer;
• Loss of income, loss of enjoyment, loss of opportunity or any other indirect or economic loss.

The Customer and the Gardener each bear full responsibility for their own behaviour, safety, insurance and compliance with the law at the job site. The Customer is responsible for making the site safe and accessible. The Gardener is responsible for the work, the tools and the workers they bring. Any damage, accident or injury must be settled directly between the Customer and the Gardener; Garden-Runner is not a party to such claims and will not act as judge, expert, insurer or guarantor.

5. Insurance

Gardeners are required to maintain valid professional liability insurance covering their activities. Customers are encouraged to maintain their own household and property insurance. Garden-Runner does not provide any form of insurance cover.

6. Payments and service fee

Payments for jobs are collected through the platform. Garden-Runner charges a service fee and pays out the remainder to the Gardener. Payment-processing costs charged by our payment provider are passed through.

7. Disputes after a job has been performed

If a job has been performed and a dispute arises between the Customer and the Gardener about quality, completion or any other matter, both parties agree to the following final and binding settlement rule:

• The total amount paid by the Customer for the job is first reduced by the Garden-Runner service fee and by any payment-processing / transaction costs already incurred. These costs are non-refundable.
• The remaining amount is split 50% to the Customer and 50% to the Gardener, regardless of who is "right".
• This 50/50 split is the sole and exclusive remedy available through the Garden-Runner platform for a disputed-but-performed job. By accepting these Terms, both Customer and Gardener accept this settlement in advance.

Disputes about jobs that were never started are handled under our standard refund flow and are not subject to the 50/50 rule.

8. Cancellations and no-shows

Cancellation rules are shown at booking time. Service fees and transaction costs are non-refundable once a Gardener has been dispatched.

9. User conduct

You agree not to use the platform to harass, defraud, discriminate against or harm any other user, and to comply with all applicable laws. We may suspend or terminate any account that violates these Terms.

10. Data and privacy

We process personal data as described in our privacy policy. By accepting these Terms you also acknowledge our privacy practices.

11. Changes to the Terms

We may update these Terms from time to time. The current version number is shown at the top of this page. Continued use of the platform after a new version takes effect constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of the country in which Garden-Runner is established. Any dispute that cannot be resolved under section 7 will be submitted exclusively to the competent courts of that jurisdiction.

13. Contact

Questions about these Terms? Reach us via the contact options on the home page.